Privacy Policy & Terms of Service

Last updated: June 7th, 2026

This website and all associated content are owned and operated by AppalachianITSupport.com and S&G Multimedia LLC.

Service Pricing & Payment Policy

All prices listed on the site do not include any applicable taxes. Example prices:

  • Remote Support: $45 per hour
  • On‑Site Support: $65 per hour
  • Emergency / After‑Hours Support: $85 per hour

Payment Requirements

Payment is required either before or immediately after service is completed, depending on the type of support provided. All invoices must be paid within a timely manner (typically within 24 hours unless otherwise agreed).

Failure to pay may result in suspension of future support services until the outstanding balance is resolved.

Remote Support Requirements

Remote support services require the use of approved remote‑access software such as TeamViewer. Users must have the software installed and running before a remote session can begin.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect information when you visit our website AppalachianITSupport.com. The Site is operated by Appalachian IT Support on behalf of our clients and community.

By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We do not directly collect personal data through cookies or tracking technologies.

However, the Site uses Google services that may collect data automatically.

Google AdSense & Third‑Party Cookies

We have enabled Google’s consent and opt‑out settings. Google and its partners may use cookies to:

  • Serve personalized or non‑personalized ads
  • Measure ad performance
  • Detect fraud and abuse

Users may opt out at any time using the Google‑provided popup or by visiting:
https://www.google.com/settings/ads

2. Information You Voluntarily Provide

Contact Form (Formspree)

When you submit a message through our contact form, Formspree collects:

  • Your name
  • Your email
  • Your message

This information is used solely to respond to your inquiry.

Formspree’s privacy policy: https://formspree.io/legal/privacy-policy

3. How We Use Information

  • Respond to messages sent through the contact form
  • Improve the Site
  • Display Google ads (if approved)
  • Maintain security and prevent abuse

We do not sell or share your personal information with third parties for marketing.

4. Third‑Party Services

The Site may interact with:

  • Google AdSense (ads, analytics, cookies)
  • Formspree (contact form processing)
  • GoDaddy (DNS hosting only; no user data collected)

5. External Links

We link to:

  • GitHub
  • Email
  • Other socials
  • Other community resources

We are not responsible for the privacy practices of external sites.

6. Your Choices

  • Opt out of personalized ads via Google’s popup
  • Disable cookies in your browser
  • Request deletion of form submissions

7. Contact

If you have questions about this Privacy Policy, contact us through our Contact Us page.

Terms of Service

1. Use of the Site

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to disrupt or harm the Site
  • Misuse contact forms or communication channels

2. Intellectual Property

All content on the Site — including images, graphics, text, branding, and service materials — is copyrighted and owned by AppalachianITSupport.com and S&G Multimedia LLC.

You may not:

  • Copy
  • Reproduce
  • Redistribute
  • Modify

Any content without written permission.

3. Third‑Party Links

The Site contains links to:

  • GitHub
  • Email
  • Other socials
  • Other community resources

We are not responsible for the content or policies of external sites.

4. Disclaimer & Liability Limitations

The Site is provided “as is” without warranties of any kind.

To the fullest extent permitted by law:

  • We are not liable for any damages resulting from your use of the Site
  • We do not guarantee uninterrupted or error‑free operation
  • We do not guarantee the accuracy of user‑submitted or community‑generated content

Your use of the Site is at your own risk.

5. Changes to These Terms

We may update these Terms at any time. Continued use of the Site means you accept the updated Terms.

6. Contact

For questions about these Terms, contact us through the Contact Us page.